Order With Confidence

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Order Your Gift Basket with Complete Confidence

We know that sometimes you can’t always be there to tell someone how much you care. Whether you want to cheer someone up, say congratulations, offer words of encouragement, or expressions of appreciation, sending a gift of soup is a great way to show your thoughtfulness. From the moment you place an order through our secure web site to the confirmation email with tracking number, we take pride in knowing that every detail is being seen to so you can be assured your gift arrives beautifully, safely and in a timely fashion.

Free Shipping

We offer free standard delivery three day shipping on all our ready-made gift bundles within the continental United States. Faster delivery methods are also offered and are billed at the carrier’s real time shipping rates and calculated at checkout. At this time we do not ship to Alaska or Hawaii, as we cannot ensure the freshness of our product when delivered. Additional shipping charges for additional items, a la carte items or “design your own gift bundle” may be applied during checkout

Packaging Information

Every gift order is designed with thoughtful touches that make it extra special. From the colorful ribbon ties to the hand written gift card, we want every detail to feel personalized.

Additionally, every gift is packaged to ensure that it arrives safely and ready to heat, eat and enjoy. Our soups are packed in sealed, insulated liners with gel packs to maintain temperature control and keep deliciously fresh.

Once delivered, your recipient is encouraged to refrigerate and enjoy the soup within 2-3 days. They can also freeze any leftovers for up to three months (that is, if there are any).

Shipping and Delivery

We realize that sending a gift can be a time-sensitive issue and will make every effort to process your order as quickly as possible. However, due to our carrier’s policies, delivers can be made weekdays only. Please note that carriers will often leave the package at the front door if no one is home. For this reason, we encourage you to send your recipient a message letting them know that something special (and perishable) is on the way.

Delivery Methods and Schedule

We deliver our gifts via United Parcel Service (UPS) or Federal Express and do not guarantee weekend deliveries. To ensure freshness, our soup gifts must be delivered within 2-3 consecutive business days, therefore, we determine the shipping date based on the transit time it takes for the gift to arrive fresh. Orders received prior to 1:30 pm PST will be processed that same day or the first possible day that meets the 3 consecutive business day transit requirement for our standard shipping. Please reference this Shipping Schedule to determine what your expected delivery day will be based on the available shipping options.

Since our gifts are perishable, we will not ship a gift if it will not arrive within the same week the order is placed. For example, if an order is placed on a Wednesday (after 1:30 pm) and it takes two or more business days to arrive, we may hold the order and ship it on the following Monday to allow the gift to travel during consecutive business days. This will insure the gift does not sit over the weekend and potentially spoil. Once you place your order, you will receive a tracking number so you can monitor exactly when your gift will be

.

Shipments Outside Continental U.S. and Restrictions

At this time, we do not ship outside the continental US. We also cannot ship to PO boxes, A.P.O. or F.P.O. addresses.

Shipping Accuracy

Check your addresses carefully! Heart & Bowls reserves the right to make corrections and limit refunds and replacements if an address error is made. Additionally, we cannot be responsible for any refused deliveries.

Our guarantee extends only to correctly addressed orders. Our soup gift shipments are perishable and we cannot guarantee the condition of the package or its contents if the delivery service has to re-route the package. Please see our Terms and Conditions Page to review our shipping claims and exceptions policy.

Shipping to a Business Address

If you are sending your gift to a business, hotel or hospital please be aware that our carriers may deliver the package to a shipping and receiving department. Please let your recipient know to expect a perishable (and delicious) package. For businesses, please include as much information as possible including company name, telephone number, suite or room number, recipient’s name and department, if applicable.

Our Guarantee

We want you and your recipient to be delighted with your Heart & Bowls gift experience. If for any, reason you are dissatisfied, please contact us as soon as possible and we will make every effort to remedy the situation.

Please call our “We Care” department Monday-Friday 8:00 am – 4:00 pm Pacific Standard Time or send us an email at WeCare@HeartandBowlss.com.

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How can we help?
CONTACT US or call 1-844-LUV-SOUP